Question 1

How long does shipping take?

Accepted Answer

Most orders ship within 1–2 business days. Standard delivery is 3–5 business days via USPS. You'll receive a tracking number by email once your order ships.

Question 2

How much is shipping?

Accepted Answer

Shipping is calculated at checkout by destination and package weight. Rates start at $5.99 for a single bag to the Dallas-Fort Worth metro and scale up for regional and national ZIPs and for larger orders. In-store pickup at our Dallas location is always free.

Question 3

How do subscriptions work?

Accepted Answer

Choose your coffee and select a delivery frequency — every 2, 4, or 6 weeks. We'll roast and ship a fresh bag on your schedule. You can pause, change the frequency, or cancel anytime from your account dashboard.

Question 4

Can I pause or cancel my subscription?

Accepted Answer

Yes. Log in to your account, go to Subscriptions, and you can pause, resume, or cancel with one click. There are no cancellation fees or commitments.

Question 5

What is your return policy?

Accepted Answer

Because coffee is a perishable product, we can't accept returns on opened bags. If your order arrives damaged or incorrect, contact us within 7 days and we'll make it right — either a replacement or a full refund.

Question 6

How should I store my coffee?

Accepted Answer

Keep your coffee in the resealable bag it comes in, stored in a cool, dry place away from direct sunlight. For the best flavor, use it within 4 weeks of the roast date printed on the bag. Do not refrigerate or freeze.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as Apple Pay and Google Pay. All payments are processed securely through Stripe.

Question 8

Do you offer wholesale or bulk orders?

Accepted Answer

Yes. If you're a café, restaurant, or office looking to serve Yiayia's coffee, reach out through our contact page and we'll put together a wholesale quote.

Question 9

Where are you located?

Accepted Answer

Our flagship café is in Dallas, TX — open daily. We're also at the Frisco Farmers Market every Saturday and Sunday. Visit our locations page for hours and directions.

Question 10

I forgot my password. How do I reset it?

Accepted Answer

On the login page, click "Forgot password?" and enter your email. You'll receive a link to set a new password. If you don't see the email, check your spam folder.

Frequently Asked Questions